Refund Policy

At eSIM Roam, we want you to be satisfied with your purchase. This policy outlines when and how refunds are available.

1. Eligible for full refund

You are entitled to a full refund if:

• The eSIM has not been installed on any device.
• You request the refund within 7 days of purchase.
• We failed to deliver the eSIM due to a technical issue on our end.

2. Case-by-case review

Refunds may be considered if:

• The eSIM was installed but could not connect to any network in the destination country despite a compatible device.
• You received a significantly different product than what was described (e.g., wrong country or data amount).

In these cases, contact us with your order details and we'll investigate promptly.

3. Not eligible for refund

• The eSIM data plan has been fully consumed.
• The plan validity period has expired.
• The purchase was made for an incompatible device (it is your responsibility to verify compatibility before buying).
• You simply changed your mind after installation.

4. How to request a refund

Email us at [email protected] with:

• Your order ID or the email used at checkout.
• Reason for the refund request.
• Any relevant screenshots (e.g., error messages, connection issues).

5. Processing time

Approved refunds are processed within 5–7 business days. The refund is issued to the original payment method.

6. Contact

Questions? Reach us at [email protected] or visit our contact page.