Privacy Policy

Last updated: July 2026

eSIM Roam (esimroam.co) is operated by Hackertron Softwares. This policy explains how we handle your data.

1. Information we collect

  • Account information: email address, name, and password when you create an account.
  • Purchase information: order details, payment method (processed by our payment provider — we never store card numbers), and delivery email.
  • Usage data: pages visited, device type, browser, and IP address collected via analytics.
  • Acquisition data: campaign parameters, referral codes, initial landing page, and referring website used to understand which channels lead to purchases.
  • Support data: messages and email correspondence when you contact us.

2. How we use your information

  • Process and deliver eSIM orders.
  • Send order confirmations, QR codes, and support replies.
  • Improve our website and services through aggregated analytics.
  • Measure campaign and referral performance from landing page through completed order.
  • Prevent fraud and abuse.

3. Sharing

We do not sell your personal data. We share information only with:

  • eSIM providers — to provision your data plan (ICCID, order details).
  • Payment processor — to complete transactions.
  • Analytics — privacy-focused, cookie-free analytics (Umami).

4. Cookies

We use minimal cookies for authentication sessions. Our analytics tool (Umami) does not use cookies or track users across sites. We use browser local storage to preserve referral and campaign attribution between esimroam.co and app.esimroam.co for up to 90 days.

5. Data retention

We retain account and order data as long as your account is active or as needed to provide services. Acquisition data attached to an order is retained with that order for reporting and fraud prevention. Browser attribution data expires after 90 days. You can request deletion of your data by contacting us.

6. Security

We use encryption in transit (TLS), secure password hashing, and follow industry-standard practices to protect your data. No system is 100% secure, but we take reasonable measures to safeguard your information.

7. Your rights

You may request access to, correction of, or deletion of your personal data at any time. Contact us at [email protected].

8. Changes

We may update this policy from time to time. Changes will be posted on this page with an updated date.

9. Contact

Questions about this policy? Reach us at [email protected] or visit our contact page.